Board Demo Protection Plan

‍

Board Protection Plan

Simpl.Surf offers a protection plan policy on all demo sessions to help protect customers in case of damage or total loss to a demo surfboard. This helps mitigate the financial burden the renter incurs in case of damage or total loss. The surfboard value will always be disclosed before the rental reservation is made. All boards must be returned to the host surf shop to be eligible for protection plan coverage.

Damage & total loss coverage

• With the simpl.surf Board Protection Plan all damage incurred during a demo session is covered up to $200.  This includes:
• Damage up to $200: Fully covered, no additional cost to customer.
• Example: In case of a ding that costs $190 to repair, the full cost is covered by the protection plan.
• Total loss or damage over $200: Partially covered, cost above $200 will be incurred by the customer.
• Example: If the board costs $300 and breaks completely, the customer would be liable for damage over $200, which is $100.
• Theft or loss: Not covered, full surfboard cost will be incurred by customer.
• Example: If the board cannot be physically returned to the shop for any reason, the customer will incur a charge for the full value of the surfboard.

What is covered

Simpl.Surf Board Protection Plan covers any damage due to regular use.

This includes, but is not limited to:

• Collisions with other surfboards while surfing
• Snapped board due to the wave or hitting the ground
• Snapped Leashes
• Damage related to snapped leashes

Simpl.Surf Board Protection Plan does not cover:

• Lost board due to negligence (leaving the board unattended)
• Damage due to negligence (leaning the board against non-secure places)

Reporting damage or theft

After a demo session has been completed the surf shop will be prompted to fill out a review form to confirm the board has been returned what, if any, damage needs to be addressed.

Surfboard ding repair cost/damage charge

Medium to large dings (4-6”) - Covered

Large dings (6”+) - Covered

Renter Protection Program

simpl.surf will not provide coverage under our Board Protection Plan for damage that occurs during transportation as opposed to during use. Examples include but are not limited to the surfboard being damaged while attached to a car rack, while being carried or while being transported in a truck or van. In this event, the customer will be responsible for any damages. Furthermore, simpl.surf will not provide coverage for damage caused by disassembly, modification, or installation of accessories or bags.

Need to file a claim?

Please file any damage, theft, or loss claims by filling out this form. If you have any further questions please contact us at hello@simplsurf.com

‍

Board Owner Protection Plan

‍

Protection Plan

In case of damage to the surfboard, the board owner will not be held liable for any needed repairs. Additionally, in case of total loss, the board owner will be entitled to 100% of the previously established board value.

Board value will be established in collaboration by the host & simpl.surf before the surfboard is added to the rental platform. Factors that are considered in this value are the original price, condition, age, and any additional factors that may be applicable. The board value will also slowly depreciate through the natural lifespan (See Value Depreciation section).

Damage, theft, & loss coverage

Simpl.Surf offers renters a $5 insurance policy to help protect them in case of damage or total loss to a rental surfboard. This helps mitigate the financial burden the renter incurs in case of damage or total loss. The Surfboard value will always be disclosed before the rental reservation is made.

• simpl.surf insurance:
• Toal Loss: Renter is responsible for 50% of surfboard value
• Damage: simpl.surf is responsible for the cost to fix the damage

The board owner is always entitled to a 100% refund of the previously established board value in case of total loss.

Value Depreciation

Value Depreciation is $0.50 from the total board value per rental session.

Need to file a claim?

Please file any damage, theft, or loss claims by filling out this form. If you have any further questions please contact us at hello@simplsurf.com

‍